Thornley House Fanily practice in Manchester, UK, WWW.htmc.co.uk has an information rich website for its 14,000 patients. Links to quality assured information are updated regularly. The website acts as a "newspaper" for patients - providing trusted information.
The practice also uses online services allowing patients to book appointments, order prescriptions and view their medical records without leaving their homes.
80% of patients now access their records from home, allowing them to prepare for consultations and to share their notes, results and correspondence with health and social services across the country.
The practice partners with an active and trained patient participation group which meets at the practice or virtually.
HIFA profile: Richard Fitton is a retired family doctor - GP, British Medical Association. Professional interests: Health literacy, patient partnership of trust and implementation of healthcare with professionals, family and public involvement in the prevention of modern lifestyle diseases, patients using access to professional records to overcome confidentiality barriers to care, patients as part of the policing of the use of their patient data
Email address: richardpeterfitton7 AT gmail.com