Quality (109) Improving the quality and safety of health services (4) Patient advocacy

7 July, 2021

Dear David,

Another tough question for you. Apologies in advance!

With regard to "access to basic care or even oxygen and breakfast"

Do you personally have any direct access to those people?

Do you personally have any capability to change or address that problem?

To me quality is about what we do, or what we walk past??

In the role that you perform in your Psoriasis charity, how do you improve the quality of care for patients?

I am interested, because in the last 8 years I have found being a patient advocate, the most soul destroying role I have ever done.


HIFA profile: Mark Cantor is a Health Consumer Representative and is based in Australia. He is a HIFA catalyst for the WHO-HIFA project on Learning for Quality Health Services.


markacantor AT me.com