Quality (285) Improving quality of care at the facility level (31) Role of patient/family engagement

20 August, 2021

Enhancing the role of Patient/Family engagement at the Facility Level

With reference to the theme of Patient/ Family /community engagement at the Facility level, I believe the Guide [*] has provided a comprehensive roadmap.

As a stake-holding consumer I would offer the following insights based on personal experience of a “patient” and reflections on the same as a professional.

*The biggest challenge* , I believe, lies in our ability to perceive the theme, based on the model of a (r)evolving “Wheel” rather than that of a “Totem Pole”; where recognition of the realities of diversities and dynamism of patients/families/communities at the Facility level informs the priorities of the District through integration with National goals, which in their turn are continuously revived through awareness of the Facility level realities.

*The Solution* relates to realization of the critical role of (re) Learning:

Revisiting the assumptions of the conceptual “north-south” polarities in formal health education and promoting awareness of diverse and dynamic perspectives as a benefit where, as I had mentioned earlier, a rabbi in TelAviv can equitably quote a monk in India to improve the quality of a local Health Compassion approach within the lens of global ethics

Esha Ray Chaudhuri


HIFA profile: Esha Ray Chaudhuri is an Equity Analyst, in Canada. Professional interests: Equity Issues in Health and Health Care with particular focus on interface of Local and Global contexts. She is a member of the WHO-HIFA Catalyst Group on Learning for quality health services. https://www.hifa.org/projects/learning-quality-health-services Email address: ed.consult3 AT gmail.com

[*Note from HIFA moderator: I think Esha refers to WHO's Quality health services: a planning guide (2020) https://www.who.int/publications/i/item/9789240011632 ]