Quality (290) Improving quality of care at the facility level (35) Meeting the needs of frontline health workers

6 September, 2021

Dear Joseph,

I note that the WHO Quality Planning Guide says a lot about quality improvement, but what is also needed is practical guidance on how managers (at national, district or facility levels) can address the basic needs of frontline health workers - needs that are typically gaping in low-resource settings worldwide.

In response to my question, 'What is the role of quality improvement approaches in situations where basis needs cannot be met? Can they be tackled together?', you wrote: "That is why we introduced the 12-Pillar Clinical Governance programme and defined it as, 'Protecting patients, supporting practitioners in tandem'"

The 12-Pillar Clinical Governance programme promises to guide managers in this respect, but I could not find it freely available online.

I would like to invite HIFA members to comment on the question: How can we meet the practical information needs of managers to empower them to address the needs of frontline health workers.

What information resources are available for health management in low-resource settings?

What other support is available to managers? For example, is there a community of practice (similar to HIFA) for managers, where they can exchange experience and lessons learned?

Neil Pakenham-Walsh, HIFA Coordinator, neil@hifa.org www.hifa.org