Quality (30) Enhancing the quality of health services (2)

10 June, 2021

Our thanks to our colleates at WHO GLL - Oriane, Nana and Shams - for organising this one-hour webinar on WHO Quality Health Services: a planning guide. The event is on 29 June and I encourage everyone on HIFA to participate.

Why? Three reasons

1. Because poor quality of care causes between 5.7 and 8.4 MILLION avoidable deaths each year. We actually know little about the relative roles of different contributing factors at different levels of care (self-care, family, community, primary, secondary, tertiary). It is clear that failure to access and apply reliable healthcare information - at all levels - is a leading cause of preventable death and suffering worldwide (this is the rationale for HIFA). There are clearly many other factors that contribute to delays, indecision, incorrect diagnosis, wrong treatment decisions, communication error... that characterise poor quality care.

2. The webinar will introduce WHO Quality Health Services: a planning guide, a framework for improving the quality of health services, from a national, district and facility level perspectives. To get the most from the webinar, you may like to review the guide here: https://apps.who.int/iris/bitstream/handle/10665/336661/9789240011632-en...

3. Most importantly, HIFA members have a practical role to make a difference over the coming days, weeks and months. WHO has asked HIFA 'TO CAPTURE AND SHARE APPROACHES USED FOR DELIVERING QUALITY HEALTH SERVICES'. We are working together to implement a series of three thematic discussions on the HIFA forums (English, French, Portuguese, Spanish) to learn from one another on how to improve quality of health services. WHO Quality Health Services: a planning guide will be our reference. Our collective outputs will be synthesised by HIFA volunteers to help inform new WHO publications. The first thematic discussion starts on 28 June. Further information to follow shortly.

See: https://www.hifa.org/projects/learning-quality-health-services

Best wishes, Neil

Neil Pakenham-Walsh, HIFA Coordinator, neil@hifa.org www.hifa.org