Quality (46) Learning for quality health services: A new thematic discussion on HIFA (2) WHO Quality Planning Guide and Fact Sheet

24 June, 2021

Dear HIFA colleagues,

To get the most from the upcoming discussion I encourage you to download these two WHO publications, which we are using as a reference throughout:

1. Quality health services: a planning guide (2020)


The WHO Quality Health Services: a planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels. It highlights the need for a health systems approach to enhance quality of care, with a common understanding on the activities needed by all stakeholders. The guide articulates the key actions required to improve the quality of health services for the entire population. It recognizes that the path varies for each country, district and facility – stimulating the reader to consider multiple factors and entry points for action. This planning guide is for staff working at all levels of the health system (i.e. national, district and facility) who have a role in enhancing the quality of health services. It is also relevant to all stakeholders initiating and supporting action at facility, district and/or national levels both in the public and private sectors.

2. WHO Fact Sheet on Quality Health Services (2020)


HIFA profile: Neil Pakenham-Walsh, HIFA Coordinator, neil@hifa.org www.hifa.org