Quality (59) What does quality of care mean to you? (4)

27 June, 2021

Really looking forward to learning from perspectives that are shared through this thematic discussion on quality health services. The issue warrants careful consideration at all levels of the system - national, district and facility. Of course the community binds it all together. Lives indeed depend on whether we can place adequate attention to the quality of care that is received by our fellow human beings across the world - very real and not abstract.

The WHO Quality Health Services: a planning guide was recently issued to support actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels, recognizing the unique pathway for each country. Countries are using different pathways to advance the provision of quality health services. The WHO planning guide is intended to support those working at all levels of the health system to translate intention into results on quality health services for people across the world. Hoping that many of you will join the briefing webinar this coming Tuesday that Neil has mentioned previously. See: https://www.who.int/news-room/events/detail/2021/06/29/default-calendar/...

To get us started the introductory questions that Oriane Bodson has posed warrant our attention. First, what does quality of care mean to you, in your particular context? Second, why is it important to make the case for quality of care? Our initial thoughts will take us into the next phase of the discussion to explore actions required at each level of the system.

For those that want a quick view of quality see the WHO Quality Fact Sheet:

https://www.who.int/news-room/fact-sheets/detail/quality-health-services

Looking forward to this...

HIFA profile: Shams Syed is the Quality Team Lead within the Department of Integrated Health Services in the UHC & Life Course Division at WHO Headquarters in Geneva. He is a member of the HIFA working group on Essential Health Services and COVID-19. https://www.hifa.org/support/members/shams https://www.hifa.org/projects/essential-health-services-and-covid-19 syeds AT who.int