Quality (67) What does quality of care mean to you? (10) Measuring quality of care (4)

29 June, 2021

I am Nkwan Jacob, an IPC;WASH Nurse from Cameroon. I have 23 years experience as a nurse. 

This topic on quality health care touches my heart. It has been observed that more people die due to poor quality of care than lack of care, and that the health industry kills more than the plane industry.  

Unfortunately, in my health system is that quality is subjective and not well defined, and quality standards and indicators are not available. Therefore, it is difficult, if not impossible, to measure quality. Many patients continue to suffer even in facilities that are said to be providing quality health care, and in most cases, the staff are not honest to accept their errors, instead they always try to defend themselves at the expense of patients safety. 

I strongly believe that quality can only best be defined by the patient, and until we involving them in care, we will simply be doing the opposite. 


Nkwan Jacob Gobte RN, BNS, MPH

Infection Prevention & Control/WASHNurse

Baptist Training School for HealthPersonnel (BTSHP), Banso

Cameroon Baptist Convention HealthServices 

2019 APIC Hero of Infection Prevention,2018 SHEA Ambassador

Water, Sanitation & Hygiene (WASH)Working Group

Infection Control African Network,(ICAN)

HIFA profile: Nkwan Jacob Gobte is an IPC/WASH Nurse at Cameroon Baptist Convention Health Services, Cameroon. Professional Interests: Infection Prevention and Control; Water; Sanitation and Hygiene. He is a member of the WHO-HIFA Catalyst Group on Learning for quality health services. https://www.hifa.org/projects/learning-quality-health-services Email: nkwanjacobgobte AT yahoo.com