Quality (68) What does quality of care mean to you? (11)

29 June, 2021

Good morning Neil I am forwarding the email I had sent earlier to share my thoughts on Quality and Care, within the typical Canadian context of being a patient/family /community member in our *pluralist society, where Quality challenges take on an unique form in the intersections of governance policies at both national and district level and impact delivery of equitable Care at the facility level.*

These intersectoral and inter-level dynamics *need critical consideration to prevent (harmful) miscommunications about the aspects of Quality Care among the Stakeholders and by doing so, can*

*(a) recognize the "invisible' chasms in Quality and*

*(b) discuss, design and deliver tangible approaches to help patients /families/ communities participate as equal partners in all discussions of Quality Care.*

Thank you,

Looking forward to the Webinar tomorrow ! [*see note below]

Esha Ray Chaudhuri

Calgary, Alberta, Canada

HIFA profile: Esha Ray Chaudhuri is an Equity Analyst, in Canada. Professional interests: Equity Issues in Health and Health Care with particular focus on interface of Local and Global contexts. She is a member of the WHO-HIFA Catalyst Group on Learning for quality health services. https://www.hifa.org/projects/learning-quality-health-services Email address: ed.consult3 AT gmail.com

[*Note from HIFA moderator (Neil PW): Esha refers to the WHO webinar today 29 June on Quality Health Services: a planning guide: https://www.who.int/news-room/events/detail/2021/06/29/default-calendar/... ]