Quality (73) What does quality of care mean to you? (16)

1 July, 2021

*Quality - What does quality of care mean to you?*

*-- Tomislav Meštrović, Jul 1 2021*

I had an interesting discussion with another HIFA member, pediatrician Massimo Serventi who works in Tanzania. He commented on the quality of care from the patient's perspective, and emphasized how physicians and healthcare personnel should clearly communicate all the details and always provide appropriate contact information. He also mentioned that patients should receive a health booklet with diagnosis and treatment information in plain language, together with a telephone number for contact purposes. I believe this is especially pertinent for countries with lower rates of health literacy.

I am confident that these are important points that would contribute to patients' individual perceptions of quality of received care. Actually, they may mirror patients' perceptions of standards in hospital wards and also shed light on how patients define quality. I would also like to remind everyone about one salient theoretical model of quality of care from the patients' perspective (QPP) that was developed in 1993 by Wilde and his colleagues, and that is used as a theoretical foundation for a plethora of studies in the field of health quality.

In my opinion, Wilde's approach is one of the best frameworks that views care quality through the patient's eyes, and entails four dimensions: 1) the medical-technical competence of the caregivers; 2) the physical-technical conditions of the care organization; 3) the degree of identity-orientation in the attitudes, and 4) actions of the caregivers and the socio-cultural atmosphere of the care organization. Anyone who is interested can find out more on the following link: https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1471-6712.1993.tb00180...

HIFA profile: Tomislav Mestrovic is a medical doctor and a clinical microbiologist with a PhD in biomedical sciences, and an Assistant Professor at Croatia's youngest public university, University North. He is also passionately invested in global health communication, health literacy, science journalism and science diplomacy. Tomislav was appointed by the Ministry of Science and Education of the Republic of Croatia as a Managing Committee Member to COST Action on evidence-based medicine run by the European Union. He holds several positions in international societies that resulted in many volunteering initiatives. Tomislav is the current holder of the HIFA Country Representative of the Year award (2020) and is also the European coordinator for HIFA Country Representatives. He is also a member of the HIFA-WHO working group on Learning for quality health services.



Email address: Email address: tomislav.mestrovic@gmail.com