Quality (77) Patient led shift handover in hospitals

2 July, 2021

Dear Colleagues

I have been speaking with patient reps across Australia and had a discussion about how patients can become active - and add to quality of care - during the handover from one shift in the hospital to another. Here is a short video about such a pilot program in a hospital.

'The Patient's Voice' - 2017 NSW Health Awards 'Patients as Partners' winner - YouTube https://www.youtube.com/watch?v=77APxD3PIeM [*see note below]

Dr Ann Lawless,

Perth, Western Australia, Australia.

HIFA profile: Ann Lawless is a sociologist and patient representative, currently based in Australia. She has worked in a community health centre as a health worker, has taught health issues at university level including Indigenous health; and has an active and long term interest in health advocacy. She is a member of the HIFA-WHO working group on Learning for quality health services.

https://www.hifa.org/projects/learning-quality-health-services

https://www.hifa.org/support/members/ann

Email: lawlesszest AT yahoo.com

[*Note from HIFA moderator (Neil PW): Thank you Ann. For the benefit of those who may not have immediate web access, here are extracts from the video:

'Patient's Voice has taken the handover back to the bedside in all cases and it's also now the patients handing over to the nurses rather than a nurse talking to a nurse, it is actually involving the patients and the patients deliver

their handover to the nursing staff...

So they [patients] tell us what they understand of their journey each day. They tell us what the plan of care is for them and that way we can check that they understand what's going on. They understand why we're doing what we're doing

and it's putting them back at the center of their care... We've gone from 6% to 86% of our patients saying they feel valued within their health care journey.']