Quality (83) What does quality of care mean to you? (23) Patient experience and health outcomes (3)

2 July, 2021

Dear HIFFA members

For the first time since I joined this group I have read with a lot of passion all the contribution on this subject matter. From the contributions, it is clear that quality health care means different things to different people, but the definition proposed by the WHO has most of the essential elements one will expect to see, that is safety, effectiveness, efficiency, patient centered, and delivered in a timely and respectful manner.

I have adopted a working definition which defines quality as "care that meets clients expectations, based on scientific evidence, safe, effective, efficient, technically acceptable, and must be delivered in a timely and respectful manner".

Client's expectation can be influenced by several factors including the level of education, social status, culture and religious background, among other factors.

It is important to note that clients expectation may not be fright [right] all the times, meaning we still have to evaluate if the client's expectation are realistic or not. Client's expectation can change from time to time. 


Nkwan Jacob Gobte RN, BNS, MPH

Infection Prevention & Control/WASH Nurse

Baptist Training School for Health Personnel (BTSHP), Banso

Cameroon Baptist Convention Health Services

2019 APIC Hero of Infection Prevention, 2018 SHEA Ambassador

Water, Sanitation & Hygiene (WASH) Working Group

Infection Control African Network, (ICAN)

HIFA profile: Nkwan Jacob Gobte is an IPC/WASH Nurse at Cameroon Baptist Convention Health Services, Cameroon. Professional Interests: Infection Prevention and Control; Water; Sanitation and Hygiene. He is a member of the WHO-HIFA Catalyst Group on Learning for quality health services. https://www.hifa.org/projects/learning-quality-health-services Email: nkwanjacobgobte AT yahoo.com