Chatbots in Health -- What Do We Know?

30 June, 2023

With thanks to GDHN. A special issue on chatbots in health care, from the Johns Hopkins Center for Global Digital Health Innovation.


Issue 1, June 2023

Chatbots in Health -- What Do We Know?

Hello and welcome to the Center for Global Digital Health Innovation Digital Health Research Roundup!

Our new monthly newsletter culls, collates, and summarizes recent research around a timely digital health theme. For our first newsletter, we're discussing chatbots and there's lots to explore, including studies that demonstrate:

- Chatbots being used widely across health areas to fill critical gaps in information, especially on topics that carry stigma (e.g. sexual and reproductive health, mental health)

- How little we understand about using chatbots effectively in healthcare--and the very mixed and inconclusive results on outcomes overall

- Emerging guidance on building relatable chatbots

- -- and more!

Read on for more digital health insights as we share knowledge, learn together, and drive digital health innovation globally!

Rose Weeks and CGDHI Director Smisha Agarwal explore the risks of chatbots in healthcare


HIFA profile: Neil Pakenham-Walsh is coordinator of HIFA (Healthcare Information For All), a global health community that brings all stakeholders together around the shared goal of universal access to reliable healthcare information. HIFA has 20,000 members in 180 countries, interacting in four languages and representing all parts of the global evidence ecosystem. HIFA is administered by Global Healthcare Information Network, a UK-based nonprofit in official relations with the World Health Organization. Email: