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Learning for Quality Health Services

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Overview

Enhancing the quality of health services across the health system: a WHO Global Learning Laboratory (GLL) for Quality Universal Health Coverage (UHC)-Healthcare Information For All (HIFA) Thematic Discussion (see February 2022 news item on WHO website)

Quality of health services is critical to achieving universal health coverage (UHC). Overall, between 5.7 and 8.4 million deaths are attributed to poor quality care each year in low- and middle-income countries, accounting for up to 15% of overall deaths in these countries. Improving access to health services must go hand-in-hand with improving the quality of these services. Further, poor quality health services - particularly unsafe care - can decrease people's trust in the health system.

The WHO Global Learning Laboratory (GLL) for Quality UHC is working with HIFA to host a series of in-depth thematic discussions (2021-2022) among our 20,000 members ranging from health workers, policy-makers, sub-national health officers, civil societies, professional bodies and researchers and many others.

The WHO Global Learning Laboratory (GLL) aims to connect those involved in quality health service delivery by sharing knowledge, experiences and ideas; challenging ideas and approaches; and sparking new thinking for quality UHC. HIFA  is a global social movement to improve the availability and use of reliable healthcare information in low- and middle-income countries.

Quality health services: a planning guide (2020)
WHO Fact Sheet on Quality Health Services (2020)

Activities

WHO-GLL and HIFA supported a thematic discussion on Enhancing the Quality of Health Services Across Levels of the Health System, between 28 June and 1 October 2021. The thematic discussion aimed to elicit experiences on quality of care from across the world, using the WHO Quality Health Services: a planning guide as a reference. The rich discussions were synthesised into a number of publications on the HIFA and WHO websites, including three Action Briefs and an Integrated Brief (see Publications).

 

Publications
Learning for quality health services - Full compilation 1-303

This document provides the full text of messages 1-303. The discussion continues on HIFA. To join: www.hifa.org/joinhifa

Information about the overall project and project team is available here:
https://www.hifa.org/projects/learning-quality-health-services

Information about this first phase of the discussions is here:
https://www.hifa.org/news/learning-quality-health-services-new-thematic-...

Learning for quality health services - Edited 1-303

Healthcare Information for All (HIFA) is supported by the World Health Organization (WHO) to promote sharing and learning of experience and expertise around the topic of learning for quality health services. Here is the structured summary of the discussion from messages numbered 1 to 303 shared from July 5, 2021 through October 11, 2021. Also provided is a list of citations (resources that HIFA members have pointed us to) and the profiles of contributors.

WHO-GLL/HIFA Action Brief 1. Enhancing quality at the national level
2022

What might work best to enhance national commitment to quality of care? Have you seen any practical solutions that should be shared more widely? These questions are explored in depth by HIFA members, with support from WHO. The full compilation and structured, edited version of the discussion are available on the HIFA website. This Action Brief provides the highlights.

WHO-GLL/HIFA Action Brief 2. Enhancing quality at the district level
2022

From your experience, what are the biggest challenges for district health managers in tackling quality of care issues? Have you seen any practical solutions that should be shared more widely? These questions are explored in depth by HIFA members, with support from WHO. The full compilation and structured, edited version of the discussion are available on the HIFA website. This Action Brief provides the highlights.

WHO-GLL/HIFA Action Brief 3. Enhancing quality at the facility level
2022

From your experience, what are the biggest challenges for improving quality of care at the facility level? Have you seen any practical solutions that should be shared more widely? These questions are explored in depth by HIFA members, with support from WHO. The full compilation and structured, edited version of the discussion are available on the HIFA website. This Action Brief provides the highlights.

WHO-GLL/HIFA Integrated Brief: Enhancing the quality of health services across levels of the health system
2022

This integrated brief aims to provide an overview of the thematic discussion on Enhancing the Quality of Health Services across Levels of the Health System. The integrated brief accompanies and complements the three specific WHO GLL Action Briefs emerging from this discussion.

Members
Working group members are HIFA volunteers who * Collaboratively work to identify thematic areas of discussion with relevance to quality of care. * Facilitate and participate in thematic discussions on the HIFA-knowledge platform. * Synthesize insights from thematic discussions. * Work with HIFA and GLL teams to translate the insights into learning briefs. * Meet online as needed to adjust ongoing and planned activities.
Name Country
Ann Lawless Australia
Bhupendra Kumar Rana India
Ibrahima Sall Senegal
Innocent Ntaganira Canada
Jose Noe Rizo Amezquita Mexico
Kebede Eticha Ethiopia
Kehinde Ayantunde Balogun Nigeria
Lani Rice Marquez United States
Luciana Yumi Ue Brazil
Martin Dohlsten Switzerland
Meena Cherian Switzerland
Nana Mensa-Abrampah Switzerland
Neil Pakenham-Walsh United Kingdom
Nisha Bhatta Nepal
Oriane Bodson Switzerland
Santosh Kumar India
Shams Syed Switzerland
Tapas Nair Switzerland
Tomislav Mestrovic Croatia
Treasa Kelleher Ireland