No images? Click here https://hq_whoqualityofcareteam.cmail19.com/t/d-e-suixtk-dyzklljih-t/
Extension of the deadline until 31 August 2025 - WHO Global calls for documentation of country experiences
Global call 1: Documentation of country experiences on the development and implementation of national quality of care and patient safety policy and strategy
To facilitate cross-country learning, the World Health Organization (WHO) Health Services Learning Hub (HLH) has embarked on an initiative to collect, document and share country experiences on the development and implementation of national policies and strategies for quality of care and patient safety. A significant number of countries have taken action to set their national strategic direction on quality of care, through the development of a national policy and strategy. Many of these countries have used the approach provided by WHO in the WHO Handbook for national quality policy and strategy [https://www.who.int/publications/i/item/9789241565561], or other approaches for doing so. Patient safety is a key element of the efforts to enhance quality of care, and the WHO Global Patient Safety Action Plan 2021–2030 [https://www.who.int/teams/integrated-health-services/patient-safety/poli... provides a framework for countries to develop their national action plan on patient safety.
Documenting and sharing these country experiences offers valuable insights into practical approaches to developing and implementing national quality of care and patient safety policy and strategy in different contexts, that can then be refined and used by other countries. The aim is, therefore, to collect and share a variety of motivational stories from diverse settings globally to support and inspire cross-country learning. Each country experience will inform a “learning brief” that will be published on the HLH web site.
Individuals or multi-stakeholder teams with direct experience in this regard are invited to share and submit their experience. To learn more about the call, click here [https://hlh.who.int/global-call---nqps].
Access to the online form:
[https://extranet.who.int/dataformv6/index.php/253113?lang=en]
Deadline for submission: 31 August 2025
Global call 2: Documentation of country experiences in developing, validating and using quality of care indicators
To facilitate cross-country learning, the World Health Organization (WHO) Health Services Learning Hub (HLH) has embarked on a global initiative to collect, document, and share country experiences on the development, validation and use of quality of care (QoC) indicators that respond to the country context. Each country experience will inform a “learning brief” that will be published on the HLH web site.
The learning briefs aim to support and inspire efforts to strengthen QoC measurement across countries. This is particularly important in contexts where developing and using fit-for-purpose QoC indicators remains a challenge. The indicator development process often requires balancing demands for assessing different aspects of QoC with the necessary technical rigor and feasibility of measurement of the chosen indicators in local health systems. The objective is to avoid indicators that may be poorly defined, overly complex, or misaligned with QoC priorities and programmatic frameworks. Other potential issues are indicators that are impractical for routine use due to reliance on specialized data sources, excessive reporting burdens on health workers, or the absence of necessary data in routine information systems. These challenges often create gaps between what is measured and what should be measured to guide quality management and improvement efforts.
Individuals or teams with direct experience in developing, validating, or using quality of care indicators are invited to share and submit their experience. To learn more about the call, click here [https://hlh.who.int/global-call---quality-indicators].
Access to the online form:
[https://extranet.who.int/dataformv6/index.php/632929?lang=en]
Deadline for submission: 31 August 2025
WHO Quality of Care
who.int/health-topics/quality-of-care [https://www.who.int/health-topics/quality-of-care]