mHealth-Innovate (18) Why are health workers using their mobile phones informally? (4) How many health workers use smartphones? (2) ChatGPT

1 April, 2025

One avenue - it may be possible to improve on the (ChatGPT) prompts used below - for more quantitative findings - identify gaps in research?

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How are basic phones and smartphones being used across the world by health care professionals?

ChatGPT said:

Health care professionals around the world use both basic phones and smartphones in various ways to enhance patient care, improve efficiency, and communicate better. The usage depends on factors such as the technological infrastructure of a region, the type of health care system, and access to mobile networks and the internet. Here's an overview of how both types of phones are being used:

Basic Phones (Feature Phones)

Basic phones, often lacking advanced internet access or high-end apps, are still widely used, particularly in low-resource settings, rural areas, or regions with limited infrastructure. Here's how they are utilized:

SMS for Communication:

Health care workers in remote or underserved areas often rely on basic phones for SMS-based communication. This includes appointment reminders, health education messages, and communication between staff or with patients.

SMS-based surveys and health monitoring: Some health programs use text messaging to collect health data, track symptoms, and monitor patients, especially in maternal health or infectious disease control.

Data Collection and Reporting:

Health care workers can collect health data via SMS and submit it to central databases for monitoring and reporting purposes. For example, data on disease outbreaks, vaccination rates, and maternal health statistics can be collected via text and transmitted without the need for smartphones or internet access.

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Community health outreach: Volunteers or health workers can use basic phones to send reminders about health campaigns, vaccination schedules, or preventive care programs.

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Telemedicine in Remote Areas:

Some countries have implemented basic telemedicine systems that allow patients to receive consultations via voice calls. This is particularly useful in rural areas where access to medical specialists is limited.

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Emergency Communication:

In areas with unstable infrastructure, basic phones are often the primary tool for emergency communication. Health care workers use them to coordinate responses to health crises, such as natural disasters, disease outbreaks, or other urgent situations.

Smartphones

Smartphones have a far broader range of applications in health care, particularly in more developed regions, but they are also growing in usage across the globe, even in low-income settings. Here's how they are utilized:

Telemedicine and Remote Consultations:

Smartphones with internet access are increasingly used for telemedicine services. Doctors can conduct video consultations with patients, provide remote diagnosis, and prescribe treatment. Apps like WhatsApp, Zoom, and dedicated telehealth platforms enable these interactions.

In rural or underserved areas, patients may not have to travel long distances to see specialists, reducing costs and improving access.

Mobile Health (mHealth) Apps:

Smartphones enable the use of a variety of mHealth apps that help with disease monitoring, medication reminders, mental health support, and wellness tracking. These apps can support chronic disease management (like diabetes), maternal health, mental health, and fitness tracking.

Apps like WHO’s mHealth apps, MyFitnessPal, Medisafe, and many others help patients and health professionals manage care on a daily basis.

Clinical Decision Support:

Smartphones provide health professionals with instant access to clinical decision support tools, medical references, guidelines, and drug databases. Apps like UpToDate, Medscape, and PubMed allow healthcare providers to access the latest research and treatment guidelines at the point of care.

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Diagnostic Tools:

Many smartphones are being used as portable diagnostic tools. For example, smartphones can now be paired with devices for things like blood pressure monitoring, ECG readings, and even mobile ultrasound devices. Apps like AliveCor allow doctors to capture ECGs through the smartphone.

Health Data Collection and Research:

Smartphones can be equipped with apps for patient data collection, making it easier for health professionals to record and analyze patient histories, track symptoms, and monitor health trends in real-time.

In research settings, smartphones are used to collect large amounts of health data via surveys, sensors, and tracking apps, which are then used for epidemiological studies.

Education and Training:

Smartphones are powerful tools for medical education and training. Doctors, nurses, and other health care professionals use apps like Medscape, Figure 1, and online platforms to learn about new treatments, share case studies, and engage with a global network of peers.

Health care workers can also use smartphones to participate in online courses, webinars, and training modules to enhance their skills and knowledge.

Personal Health Monitoring:

Smartphones can be paired with wearable devices (such as fitness trackers, glucose monitors, or pulse oximeters) to monitor patients' personal health data remotely. This data can be shared with healthcare providers to manage conditions more effectively.

Health Advocacy and Communication:

Smartphones are widely used for public health communication. Health campaigns can be pushed via social media, messaging apps, and mobile platforms to raise awareness about disease prevention, vaccination, and hygiene.

Public health organizations use smartphones to share real-time alerts and health guidelines, especially during outbreaks like COVID-19.

Challenges and Limitations:

Internet Access: While smartphones offer more advanced features, many rural or low-income regions still lack reliable internet access, limiting the potential use of smartphones for health care.

Data Security: The use of smartphones for health care comes with concerns about data privacy and security, especially when sensitive health information is being shared or stored.

Digital Literacy: Health professionals and patients in some regions may not be familiar with how to use smartphones or mobile apps effectively.

Conclusion:

Basic phones and smartphones each play an important role in supporting health care worldwide. Basic phones help bridge gaps in communication and data collection, especially in areas with limited infrastructure, while smartphones are increasingly transforming health care with advanced apps, telemedicine, and diagnostic tools. As technology continues to advance, the role of mobile phones in health care will likely expand, especially in resource-limited settings where they can improve accessibility and efficiency.

You said:

What proportion of health workers have a smartphone across the world?

ChatGPT said:

The proportion of health workers with access to smartphones varies widely across different regions of the world, influenced by factors such as the country’s level of development, infrastructure, healthcare system, and economic conditions. However, some general trends can be observed:

High-Income Countries:

In high-income countries (e.g., the United States, the UK, Canada, Australia, and many European countries), access to smartphones among health care workers is almost universal. It is estimated that nearly 90-95% of health workers in these countries have smartphones. This is due to high levels of digital infrastructure, government support for mobile health initiatives, and widespread smartphone ownership among the general population.

Smartphones are extensively used in clinical practice, research, and continuous medical education. Doctors, nurses, and other health professionals use smartphones for telemedicine, accessing medical databases, and collaborating with colleagues.

Middle-Income Countries:

In middle-income countries (e.g., India, Brazil, South Africa, and parts of Southeast Asia), smartphone penetration among health workers is rising rapidly. The proportion of health workers with smartphones in these regions is estimated to be 60-80%. Smartphones are used for clinical decision support, telemedicine, and continuing education, although challenges such as infrastructure limitations, internet connectivity, and varying levels of digital literacy persist.

Many health workers in urban centers have access to smartphones, while those in rural or remote areas may face limitations in internet access or may have older basic phones instead of smartphones.

Low-Income Countries:

In low-income countries (e.g., some regions of Sub-Saharan Africa, parts of South Asia, and rural Latin America), smartphone ownership among health workers is lower but still significant. The proportion of health workers with smartphones in these areas ranges from 30-60%, depending on local conditions.

In these regions, smartphones are increasingly being used for mobile health (mHealth) applications, such as SMS-based health alerts, data collection, and telemedicine, especially in remote areas where internet connectivity may be limited. However, the lack of stable internet access and digital literacy among healthcare workers can hinder the full utilization of smartphones.

Global Trends and Data from Key Studies:

A 2019 study conducted by the World Health Organization (WHO) found that in high-income countries, the majority of health workers have access to smartphones (close to 90-95%), while in low-income countries, the number drops significantly, with access ranging between 30-60% depending on the region.

The Global Health Workforce Alliance has reported that about 70-80% of health workers in many countries use mobile devices for healthcare-related tasks, but this figure includes both smartphones and feature phones.

In Africa, studies have shown that around 60-80% of healthcare workers in urban areas have smartphones, but in rural areas, this figure can drop significantly.

Factors Influencing Smartphone Access Among Health Workers:

Digital Infrastructure: Access to reliable internet and mobile networks is a significant factor. Countries with strong mobile networks and digital infrastructure have higher rates of smartphone use among health professionals.

Economic Status: Health professionals in wealthier countries or regions are more likely to own smartphones, whereas in lower-income countries, smartphones might be limited to certain categories of health workers or urban areas.

Training and Support: In countries with established digital health programs, there may be a higher proportion of health workers using smartphones for medical education, diagnostics, and patient monitoring.

Conclusion: While the proportion of health workers with smartphones is generally high in wealthier countries, in middle- and low-income countries, access is still growing but remains lower, often limited by infrastructure and economic factors. However, global trends indicate that smartphone use among health workers is on the rise, driven by the increasing adoption of mobile health tools, telemedicine, and digital health resources.

Peter Jones

Community Mental Health Nurse, Part-time Tutor and Researcher

Blogging at "Welcome to the QUAD"

http://hodges-model.blogspot.com/

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