mHEALTH-INNOVATE (20) What can we learn from health workers' informal use of mobile phones? (11)

15 April, 2022

Good day Immaculate

Thank you for your detailed contribution. [ ]

You mention the following:

"Community health workers would also use the same channels to secure first line help, report reactions to medication (Family planning projects) and share weekly progress reports.

However, the challenge with this method was that many people do not know how to type using their phones. They resorted to audios and video recordings which created a challenge for data management. The channel was used for community systems strengthening in Lango Region."

I just want to find out how you dealt with issues of patient confidentiality in instances where visuals and videos had to be shared?

For the community health workers, was the use of mobile phones within a formal program? And if so, were there any guidelines that were used for the use of mobile phones?


Venus Mushininga

Program Manager, Non Communicable Diseases

Ministry of Health and Child Care

Fourth street/Central Avenue

P O BOX CY 1122

Causeway Harare

Phone +2634798554/60

Mobile +263783182249

Skype id : Venus Mushininga

HIFA profile: Venus Mushininga is a pharmacist with the Ministry of Health and Childcare in Zimbabwe. She is a founder and President of the Zimbabwe Society of Oncology Pharmacy and the Zimbabewan delegate to the European Society of Oncology Pharmacy. Professional interests: Oncology, Dissemination of information through to Health Professionals and the public, Research. She is co-coordinator of the HIFA working group on information for Prescribers and Users of Medicines. Email:

Email: vmushininga AT