mHEALTH-INNOVATE (9) Do you use a mobile phone to help you in your work? (4)

11 April, 2022

Thanks, Denis, for some interesting examples. [ ]

I'm one of the principle investigators on the mHealth-Innovate project, and am keen to learn more! I was curious about the shared Whatsapp groups that you refer to as health worker support groups. Could you say a bit more about these? That is, what kind of support are the health workers giving each other? Is it technical, clinical emotional support, or perhaps all of these things?

You also suggest that there should be improved hotlines for information sharing. From the point of the view of patients and citizens, what do you see as the most important advantages but also the most important disadvantages of these sorts of online groups where healthcare workers and patients share information?

HIFA profile: Claire Glenton is a health systems researcher at the Norwegian Institute of Public Health and editor with the Cochrane Effective Practice and Organisation of Care (EPOC) Group. Claire has a particular interest in systematic review methodology, including methods for disseminating the results of systematic reviews and methods for synthesising qualitative research. She regularly serves as technical advisor on World Health Organization guidelines. She also co-coordinates the GRADE-CERQual Project Group. She is one of the principal investigators of the mHEALTH-INNOVATE, looking at informal use of mobile phones by health workers.

Email address: claire.glenton AT