WHO launch event: Measuring and monitoring quality of care to improve maternal, newborn, child and adolescent health services: a practical guide for programme managers (4)

12 April, 2025

Dear Neil, Massimo and Friends,

I agree that quality improvement is very challenging in LMICs. At the same

time, further improvement in mortality rates and nature of survival will be

significantly influenced by improved quality of care. I sincerely feel that

we have to persist both with external facilitation and increased in-country

motivation and support, with adaptation of some of the guidelines to better

suit and address the challenges existing in LMICs.

I have been interested in quality of care in low- and middle-income

countries (LMICs) for quite some time now and have developed manuscripts

that are in the phase of being reviewed (fingers crossed!). One of them

covers experiences in facilitating QI activities in LMICs, the challenges

and possible solutions.

I support the WHO concept of “point of care quality improvement” of

commencing feasible activities using available resources, without waiting

for the government/health system to provide all the necessary support. At

the same time, it will be beneficial if, with every facilitation of QI

processes, facilitators, both external from outside agencies and within the

relevant country along with participants, make attempts to whatever extent

that is feasible, even if it is, at the beginning, only advocacy, to

strengthen relevant health system pillars to promote expansion and

sustainability addressing equity.

I will share the articles, after they, hopefully, get published! I’m

afraid, whether we like it or not, unless we can initiate something better,

quality improvement is here to stay!

Warm regards,

Indira

CHIFA Profile: Indira Narayanan is currently Adjunct Professor, Pediatrics/Neonatology at the Georgetown University Medical Center, Washington DC, USA and Independent Consultant, Global Maternal and Newborn Health. Professional interests: Maternal and Newborn Health, research, improving newborn care with emphasis on compassionate/respectful quality of care, health policies, program implementation, capacity building, social and behavior change communication. Her research includes the seminal randomized controlled studies on proving for the first time in world literature the clinical implications of the anti-infective properties of raw and heated human milk in neonatal units carried out during her work of 20 years in India. inarayanan6 AT gmail.com